General Terms and Conditions

General Guidelines

Rights and Responsibilities

The Hirer accepts that the vehicle was delivered to him/her in good and working condition and acknowledges to return the same condition with all accessories to the Indigo Rent A Car on the date agreed or sooner upon demand of the IndigoRentACar.

IndigoRentACar reserves the right to repossess the vehicle at any time without demand at the Hirer's expense if the vehicle is used in any violation of our terms and conditions. Indigo Rent A Car discharges itself of any responsibility for any cash or valuables belonging to the Hirer that may be lost whilst the vehicle is in his/her possession or after the entire period of hire or when the vehicle is returned for repairs and maintenance. Indigo Rent A Car reserves the right to change its terms and conditions without any notice to any parties.

 Geographical Limits

Vehicle can be driven within the geographical boundaries of UAE only. A No Objection Certificate (NOC) from Indigo Rent A Car is mandatory to be taken, in order to drive a vehicle out of UAE boundaries.

Mileage Restrictions

Daily & Weekly Rentals

Daily mileage allowance will be 170 KM, anything above that will be charged as AED 1/KM.

Monthly Rentals

All monthly car rentals have a mileage limit of 3000 kilometers per month, anything above that will be charged as AED 1/KM.

Fuel Policy

In order to avoid any fuel charges it is advisable to return the vehicle at the same fuel level. If the vehicle is returned with a lower fuel, fuel charges will apply.

Damages Policy

The Hirer has to ensure that at all times the vehicle is correctly filled with a suitable oil, coolant, battery water and the tyres are kept properly inflated and also the vehicle and instruments are not damaged or tempered. Cleanliness should also be maintained of a good standard. Failure to carry out these checks could result in damage to the vehicle in which case the Hirer will be responsible for all repair costs incurred.

Rental Period

Car Rental Charges are on a 24 hour basis. A grace period of 2 hours shall be allowed on return date. Further delay shall cause an excess charge of a complete day. Latest time for check in shall be 6:00 pm. No check in on Friday and Government holidays.

Payments & Additional Charges

All prices are payable in UAE Dirhams and all major credit cards are accepted (Visa/Master/Amex/Diners/Union Pay)

Security Procedure

Security Deposit

Security deposit depends on vehicle category and will be taken on the beginning of all rental agreements. Security deposit shall be kept for 15 working days after check in date to compensate for fines. After 15 working days the deposit shall be returned via bank transfer. A subscription fee of AED 25 will be charged for processing all security deposits.


Delivery & Collections Charges

Salik (Toll Tax)

Salik will be charged @ AED 5/- per crossing and rates are subject to change without any prior notice.


All fines incurred by the hirer are his/her liability and will be charged with administration fee of AED 70/- per fine.

Service / Maintenance

The Car Rental charges include free periodical servicing firstly at 1000 km for a new vehicle and thereafter at every 5000 km. Prior notice (2 days) for service or complaints is necessary from the Hirer so as to provide a replacement vehicle which may or may not be a similar type of vehicle for the duration of maintenance and servicing of the hired vehicle. In case of breakdown, replacement will be provided with the least possible delay. The Hirer is responsible for returning the replacement vehicle within 24 hours from notification from IndigoRentACar that the original vehicle's servicing or maintenance is complete. Failure to do so will be deemed as a breach of the terms & conditions, and full charges will apply. If a vehicle is not returned for periodical service, a fine of AED 200 will be issued on per 1000 km. In case of serious damages to the engine due to late service the customer will be liable to pay total amount of damages incurred. The period of hire shall be extended to cover the time taken to repair such damages; Hirer must not let anyone work of the vehicle without Indigo Rent a Car written permission. Punctures if any are to be repaired by the Hirer. Damage to the tyres due to punctures will be charged as per the inspection report from our maintenance team.

Additional Driver

Daily & Weekly Rental

Documentation Required

U.A.E Residents

  • Within City Limits: AED 50/- per pick up or drop off
  • Inter Emirates: AED 200/- per pick up or drop off
  • Additional driver fee is charged at AED 10 per day.
  • Monthly Rental
  • Additional driver fee on Monthly Car Rentals AED 200 per month.
  • Passport copy with the valid resident visa page. Emirates ID.
  • Valid UAE driving license is a must.
  • A valid credit card.

Please note that driving without a Valid UAE driving license when on residence visa is a violation of the LAW!

Non – Residents

  • Passport copy with the visa entry stamp.
  • Valid International Driving License.
  • A valid credit card.
  • lease note that in case your visit or tourist visa in UAE is changed to Residence visa, you need to obtain UAE driving license and the same with a copy of your passport with residence visa page has to be submitted to Indigo Rent A Car immediately.
  • Hirers from the countries listed below are exempted from International Driving License however must hold the passport and driver's license from the same country for a minimum of 12 months: Australia, Austria, Belgium, Canada, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom and United States of America.

International or National Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy.


All accidents must be immediately reported to the appropriate police authorities and the necessary police reports obtained. Accident reports can be lodged on telephone number 999 for all the Emirates. Furthermore, all accidents involving the vehicle will also be reported to the Indigo Rent A Car in writing immediately. The vehicles are comprehensively insured in accordance with the UAE laws. The Hirer will be responsible for a maximum liability against accidents / damages of AED 1,500/- or in case of total loss, AED 5000/- shall be charged. Police report, which does not mention third party or in other words which cannot be recovered against any third party shall not be entertained and will be considered responsibility of the Hirer. In the absence of a police report the Hirer's liability will not be limited to the amount stated above. Personal Accident insurance cover for the driver and his immediate relatives in respect of death or bodily injures will not be covered in any case whatsoever. Insurance will not be covered for any driver whose age is less than 25 years old or any driver whose driving license is less than one year old.

Additional Insurance:

The insurance excess deductible payable depends on the type of additional insurance / protection availed by you at the time of booking or hiring the vehicle as detailed below:

Violation of Law

The insurance does not cover any accidents / damages if the vehicle has been driven under the influence of alcohol / drugs or used for racing, towing and off-road driving, taxiing or passenger smuggling or any other activity considered against the UAE law. Any Such violation of law would make the hirer liable to pay for the total damages to the vehicle and any ancillary damages caused.

Age Restrictions

The minimum age requirement for driving rented vehicles is 25 years.

Vehicle Impounding

In case if the vehicle is impounded by the authorities for any violation of the law the customer will be liable to compensate Indigo Rent A Car for both the Impounding charges and loss of rental.


The Hirer must ensure that the vehicle is parked in a safe and secure place and locked when it is not in use. Any damage caused to the vehicle and lost keys, the Hirer will be liable for the amount. Minimum charges for lost Keys will be AED 1500/-. These charges are subject to vary depending on the brand of the vehicle. Parking tickets and any fines arising due to improper parking are classified as Fines and shall be subjected to an administration fee.

Value Added Services

Baby Seats Baby seats should be pre-booked to ensure availability.


GPS device should be pre-booked to ensure availability. IndigoRentACar is not liable for any errors, inaccuracies, omissions, or for any loss or damage suffered by users arising out of usage of any of the information published on any pages / maps on the GPS. The hirer is liable to pay for charges of AED 1000/- for the loss of the device. In case of any damages all charges as determined by Indigo Rent A Car are payable.